1.	How long have you been a PTS Customer?	New Customer Less than 1 yr. 1-5 yrs. Over 5 yrs Over 10 yrs.
2.	Of the business you have done with PTS, has it been primarily:	Repair & Return Outright Purchase
3.	Which Method do you prefer?	Repair & Return Outright Purchase

28.

General Comments.

27.

What other products or services should PTS provide?

26.

Of the above which you would like to see PTS improve on?

Delivery time Convenint ordering process Price Quality of service/product Product availability

1.)	Delivery time	1 2 3 4 5
2.)	Convenient ordering process	1 2 3 4 5
3.)	Price	1 2 3 4 5
4.)	Quality of service/product	1 2 3 4 5
5.)	Product availability	1 2 3 4 5

1.)	Ease of placing order	Excellent Good Average Poor
2.)	Amount of time to receive order	Excellent Good Average Poor
3.)	Quality of packing	Excellent Good Average Poor
4.)	Customer service personnel	Excellent Good Average Poor
5.)	Value of the price	Excellent Good Average Poor
6.)	Product reliability	Excellent Good Average Poor
7.)	Product offering	Excellent Good Average Poor

11.	Have you experienced difficulty getting in contact with PTS?	Frequently Occasionally Never
12.	Explain
13.	What method do you prefer using when placing orders?	Fax Internet Phone Mail Email
14.	Other
15.	Have you placed orders with PTS via your computer?	Yes No
16.	How often do you use the internet to order or conduct daily business activity?	Several times daily Often Seldom Never
17.	What is the most important characteristic of on-line ordering?	Convenience Past account activity Order Status Product Availability Reference Material
18.	What features or products woruld you like to see available on the PTS Website?
19.	Would you like PTS to encourage on-online ordering?	Yes No
20.	How many employees do you have?	Less than 5 5-10 10-20 More than 20
21.	How have you placed the majority of orders with PTS in the past?	Fax Customer Service On-Line Mail
22.	What category best describes your business?	Service Dealer Retailer Distributor Manufacturer Other
23.	What first prompted you to place an order with PTS?	Another PTS Customer Trade Show Direct Mail Flyer Coupon Other
24.	Rate PTS for overall service satisfaction in the following areas:	25.  In your opinion what is the most important element of Service.  Please rate 1-5, 1 being most important.

10.

Please list any supplier that you feel provides excellent service and why.

7.	Do you currently service HDTV sets?	Yes No
8.	How long have you been in business?
9.	Where do you purchase most of your TV replacement parts of not from PTS?	Distributor Catalog Manufacturer

4.

What type of service does your  business supply?  (Check all that apply)

TV

LCD TV

Plasma TV

VCR

DVD

A)
B)
C)

5.	If you are a TV Dealer what are the most popular TV sets you service by manufacturer?

A)
B)
C)

6.	What type of V do you anticipate becoming increasingly popular for service by manufacturer type?